Introducing the SIMANTAP PUAS for Service Evaluation in PKM-Guluk Guluk Jawat, Sumenep, East Java. SIMANTAP PUAS offers two survey modes: regular and questionnaire, designed to comply with the Indonesian Minister of Administrative Reform and Bureaucratic Reform's regulations. Users provide feedback on received services, stored securely in an online database. This data generates detailed reports on service quality and performance, culminating in a Community Satisfaction Index. The app uses Likert scale measurement and comprehensive calculations for accurate insights, enabling management to identify areas for improvement. The questionnaire mode allows administrators complete control over questions, aligning with regulations and addressing customer dissatisfaction. Administrators also benefit from a dedicated feature for printing reports on a Windows platform.

Features of SIMANTAP PUAS:

• Dual Survey Modes: Choose between regular and questionnaire modes for flexible data collection.
• Regulatory Compliance: Developed in accordance with the Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 14 Year , ensuring adherence to standards and guidelines.
• Online Database: Secure online storage of user feedback for easy access and data retrieval.
• Comprehensive Reporting: Detailed reports covering Interval Value, Conversion Interval Value, Service Quality, and Performance Services Unit provide valuable insights into community satisfaction.
• Likert Scale Measurement: Utilizes the reliable Likert scale for accurate and comprehensive feedback analysis.
• Report Printing: A dedicated module allows administrators to easily print reports for internal distribution.

Conclusion:

SIMANTAP PUAS's dual survey modes and regulatory compliance ensure a streamlined and standardized survey process. The online database and detailed reports offer valuable data for service performance improvement. The Likert scale measurement and report printing features enhance usability. Click here to download the app and begin enhancing community satisfaction today.