Dynamic Real-Time Scheduling with Permanent Connection to Your Employees

FLS MOBILE FLOW EDITION

Our vision is to revolutionize field service with a mobile solution that harnesses the power of digital transformation, making it easier and more efficient for on-site employees without adding extra workload.

The FLS MOBILE App (FLOW EDITION) streamlines the entire process, from transparent, paperless call handling to enhancing overall efficiency. This allows your field service team to concentrate on what matters most – delivering exceptional customer satisfaction.

From sending notifications about the arrival of the engineer or delivery at the customer’s premises via text message to providing live on-route tracking, we minimize customer wait times effectively.

Our integration with dynamic route scheduling (FLS Real-Time-Scheduling) offers unparalleled flexibility, enabling seamless integration of same-day and ad-hoc requests into the route schedule.

The Next Level: Transferring Fully Digital Workflow Processes to an App – FLS MOBILE FLOW EDITION.

Are you currently modeling your processes using the BPMN standard, or considering it for the future?

Now, you can easily transfer these processes to your field service app. The app offers an intuitive and user-friendly integration of your field service, providing exactly the queries and process steps needed for each individual service case.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set: Workflow processes following the BPMN standard can be seamlessly mapped and flexibly compiled. This tool set facilitates compact and rapid digitization of processes.

• User and Role Reference: Clear, simple, and self-explanatory user guidance supports the skill set of the engineer/driver, minimizing the potential for errors during execution.

• Data Transmission: All necessary data for deployment, including customer master data, object data, and material data, can be sent to the engineer's device (offline, online, and hybrid scenarios).

• GIS Mapping: Supports mapping systems such as Google Maps or custom GEO systems.

• Partner Integration: Easy integration of partners and service providers through link sharing.

• Staff Radar: Displays nearby engineers, allowing them to seek assistance from colleagues in their vicinity.

• Push Notifications: Sends alerts to the engineer, especially in emergencies.

• Automated Customer Notifications: Informs customers of the estimated time of arrival (ETA) at predefined intervals (e.g., 30 minutes before the appointment) via text message or email; live on-route tracking is also available.

• On-Premise Data Recording: Captures call and feedback data either online or offline.

• Independent Appointment Scheduling: Allows field engineers to set binding appointments, which are integrated into FLS Real-Time-Scheduling.

• Checklists and Reports: Records checklists, reports, and updates to master data.

• Comprehensive Information Provision: Provides all necessary information regarding the scope and content of work, deadlines, and customer and machine/system data.

• Real-Time File Exchange: Enables the exchange of photos and documents in real-time, with files in common formats (such as photos, Word, Excel, PDF) that can be directly attached to calls and transferred to your ERP/CRM system.

• Customizable Reports: Offers individually designable customer and call reports.

• Audit-Proof Signatures: Records signatures post-deployment for both the customer and the engineer.

• Mobile Time Recording: Tracks activities and absences.

• Mobile Materials Management:

  • Includes van stocktaking, allowing used materials to be booked and reordered directly in the app.
  • Records material exchanges between colleagues transparently through FLS MOBILE.
  • Manages material groups, locations, storage facilities, and inventory.
  • Handles serialized materials.
  • Books material movements.
  • Processes purchase or restock requests.

For any questions or further information, please contact us at +49 431 239 710 or via email at [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to experience these enhancements!